Policies

NO RETURNS, EXHANGES ONLY ON ALL REGULAR AND NON-CUSTOM ORDERED ITEMS (In-Stock, Merch and Pre-Orders)

When Custom Orders are available:

1. ABSOLUTELY NO RETURNS OR EXCHANGES ON CUSTOM ORDERS
2. CUSTOM ORDER DOWN PAYMENTS ARE NOT REFUNDABLE
3. CUSTOM ORDERS TYPICALLY TAKE 4-8 WEEKS

All Items in the MERCH and MUGS Collections are made to order. Please allow up to 2 week for orders to be fulfilled from fulfillment center. 

WE ARE NOT RESPONSIBLE FOR LOST OR STOLENT PACKAGES. Additional Insurance can be purchased at checkout. Email us at Hello@MudLowery.com for more questions.

Our policy lasts 15 days after ship date. If 15 days have gone by since shipping, unfortunately we can’t offer and exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where exchanged are granted: Since each piece is handmade we will only except exchanged on damaged items. We will work with you to exchange your piece for one that will be a better fit for you. Before each piece is shipped we inspect each piece to make sure there is no damage prior shipping. 

Damage from wear is non-refundable. I.E. Cuffs can break in the middle if pushed down too tight and loosen too much during wear. Chains will not be refunded if they break from wear. 

We advise removing all sterling jewelry before entering water, swimming, washing hands and showering.

PACKAGING: We re-use materials to ship product out to our customers in an effort to be more eco friendly. We realize this may not be the most aesthetically pleasing approach, but it is a great way to recycle the materials our supplies are shipped in. This means the re-use of plastic bags, bubble wrap and boxes. We do not ship products in jewelry boxes but in boxes that will protect the piece from being damaged during shipment. Each piece is also inspected before shipment. If this is a gift and you prefer to have a more specific type of box provided please send us an email to specify what you would like so thAt we can work to accommodate on a case by case basis. 

Please do not send your purchase back to us without contacting us first.

Exchange (if applicable)
Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of exchange.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only exchange items for certain situations. If you need to exchange it for the same item, send us an email at Hello@MudLowery.com


Shipping
To return your product, you should mail your product to:

Mud Lowery

Po box 470162

Fort Worth, TX, 76147

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.